Why choose St. Charles Parish Hospital?
Located in Luling, Louisiana, just 20 minutes from New Orleans, St. Charles Parish Hospital is a 59-bed facility equipped to care for critically ill patients. Since 1959, St. Charles Parish Hospital has been providing quality healthcare to the residents of this community and the surrounding areas and is proud to be fully accredited by the Joint Commission on Accreditation of Healthcare Organizations. St. Charles Parish Hospital earned an ‘A’ hospital safety grade in the fall of 2021 and was again awarded an 'A' rating in the spring of 2022 by The Leapfrog Group, a designation that recognizes efforts in protecting patients from harm and meeting the highest safety standards in the United States.
With seven state-of-the-art ambulances, our staff of paramedics and emergency medical technicians provide emergency response, services and transport when you need care the most.
When seeking quality healthcare, you don’t have to look far. St. Charles Parish Hospital is positioned to accommodate residents on both sides of the Mississippi River and is only minutes from Kenner and the surrounding area. This partnership with Ochsner established the sharing of best medical practices and the implementation of advanced technology resulting in improved quality and expanded access of services offered to our patients.
Awards and Accolades
St. Charles Parish Hospital received numerous awards recently that we are very proud of. The hospital earned an ‘A’ hospital safety grade in the spring of 2024 for the sixth consecutive reporting period by The Leapfrog Group, a designation that recognizes efforts in protecting patients from harm and meeting the highest safety standards in the United States. In addition, the hospital received the 2023 LAMMICO Patient Safety Award, the Get With The Guidelines®-Stroke Silver Plus Quality Achievement Award, and the 2023 Gambit Best of New Orleans for Mental Health Care. Finally, SCPH obtained the 2023 Becker’s Great Community Hospitals Award, and the hospital was ranked as a 2023 Top Workplace in the USA. So far this year, SCPH received the 2024 Louisiana Hospital Association Quality Improvement Award and Newsweek ranked Ochsner Health America's Greatest Workplaces for Women 2024.
- Newsweek ranked Ochsner Health America's Greatest Workplaces for Women 2024
- Received an “A” for Spring 2024 Leapfrog Hospital Safety Grade
- Ranked as a 2023 Top Workplace in the USA
- Get With The Guidelines®-Stroke Silver Plus Quality Achievement Award
- This award recognizes St. Charles Parish Hospital's commitment to ensuring stroke patients receive the most appropriate treatment according to nationally recognized, research-based guidelines based on the latest scientific evidence.
Contact Us
At St. Charles Parish Hospital, we value your opinions and strive to do everything possible to meet your expectations related to your healthcare needs. Our goal is to continuously improve our services and your feedback is an important part of that process.
For more information about our hospital, or to schedule an appointment, call us at 985-758-6242.
You may write to us at:
St. Charles Parish Hospital
P.O. Box 87, Luling, LA 70070
Our Services Include:
- Primary care
- Cardiology
- Podiatry
- Gastroenterology and Endoscopy
- Orthopedics and Sports Medicine
- General Surgery
- Oncology
- Behavioral health
- Emergency services
- Intensive care
- Outpatient Imaging (MRI, mammography, sonography, bone density)
- Optometry and ophthalmology
- Hepatology
- Pain management
- OB/GYN
- Performance training
- Pharmacy
- Occupational, speech and physical health/therapy
- Smoking cessation
Outpatient Lab Hours
Monday - Friday: 6 a.m. - 5 p.m.
Saturday: 8 a.m. - 12 p.m.
Outpatient Imaging
Saturday: 8 a.m. - 12 p.m.
Therapy & Wellness
Monday - Friday: 7 a.m. - 6 p.m.
Phone: 985-785-3684
Infusion Center
Monday - Friday: 7 a.m. - 3:30 p.m.
Phone: 985-785-5644
Take A Virtual Tour of the Infusion Center
Map:
Patient Information
- Main Line/Patient Information: 985-785-6242
- Administration: 985-785-3706
- Blood Donations: 985-785-5646
- Cardiology: 985-785-5645
- Food/Nutrition Services: 985-785-3677
- Gift Shop: 985-785-4257
- Human Resources: 985-785-4240
- Health Information Management (Medical Records)/Release of Information: 985-785-3652
- Menu Hotline: 985-785-4286
- Patient Appointment Scheduling: 985-785-4297
- Patient and Provider Advocacy: 1-844-959-HEAR(4327)
- Radiology: 985-785-3622
- Rehabilitation Services: 985-785-3684
- Respiratory Therapy: 985-785-3678
- Volunteer Services: 985-785-4258
For directions and a map to St. Charles Parish Hospital, click here.
- East Bank Medical Offices
105 Plantation Rd. Destrehan, LA 70047
985-764-3051
Directions and a map to our East Bank medical offices
Visitor Policy
Visitors may include adults and children, over the age of 10, and should be limited to two visitors per patient. All children must be accompanied by an adult. All visitors are expected to adhere to hospital policies. Visitors are reminded to be sensitive to the needs of our patients by conducting themselves in a quiet, polite and courteous manner.
Hours of Visitation:
Medical-Surgical
8 a.m. - 8:30 p.m.
ICU
We currently allow two visitors at a time in our ICU.
9:30 a.m. - 10 a.m.
12:30 p.m. - 1 p.m.
4:30 p.m. - 5 p.m.
8 p.m. - 8:30 p.m.
Emergency Department
We currently allow one visitor per patient in our emergency department.
Psychiatric Unit
We currently allow two visitors at a time in our psychiatry unit.
4 p.m. - 5 p.m.
Gift Shop
Lagniappe Gifts and Goodies Gift Shop
The Lagniappe Gifts and Goodies Gift Shop is a well-stocked gift shop with all the latest trends and special gifts. We are committed to excellence by offering beautiful merchandise.
The revenue generated by the gift shop is used to support patient-related projects throughout the hospital.
The Lagniappe Gifts and Goodies Gift Shop is located on the 1st floor and to the left of The Oyster’s Pearl Cafeteria.
The gift shop is open Tuesday, Thursday and every other Friday from 10 a.m.-2 p.m. You can also call the gift shop at 985-785-4257.
The gift shop is managed by Donna Palahang, our Volunteer Services Director, and staffed by our auxiliary volunteers.
We offer free gift wrap, and the gift shop will even deliver your gift to a patient's room if you are unable to come to the hospital.
Gifts for Patients & Visitors
- Get well stuffed animals
- Jewelry
- Picture frames
- Seasonal flags
- Fashionable purses
- Home décor
- Home fragrance
- Inspirational items
- Candy
- Cards
- Toiletries
Gifts for Baby/Children
- Clothes
- Stuffed animals
- Blankets
- Picture frames
- Jewelry
- Toys
- Books
The Lagniappe Gifts and Goodies Gift Shop offers visitors and patients reasonable prices and great sales throughout the year.
Online Reviews
Always a great experience. Very clean and all staff are friendly and helpful.
Our Response:
Our team is always ready to provide excellent service, and compassionate care. They will appreciate your kind words. We wish you all the best! This response is provided on behalf of Ochsner Health.
Source: Google
Alexis Black NP, I highly recommend her. She listens, cares and is knowledgeable and doesn’t appear to be in a rush, I cannot say that for everyone.
Our Response:
On behalf of Ochsner Health, thank you for your kind words. Our staff's knowledge, compassion, and expertise are what make us a trusted healthcare provider. Have a great day!
Source: Google
Miss Erica with St. Charles Parish Hospital is professional, caring, compassionate, and gentle. I would suggest going to see her if you're in need of getting a mammogram done.
Our Response:
Our team is always ready to provide excellent service, and compassionate care. They will appreciate your kind words. We wish you all the best! This response is provided on behalf of Ochsner Health.
Source: Google
Great Hospital and friendly staff.
Our Response:
So glad to hear that you had a positive experience with us! Thank you for taking the time to leave us this review. This response is provided on behalf of Ochsner Health.
Source: Google
Very rewarding to my needs.
Our Response:
Hello, thanks for taking the time to leave us feedback! We’re glad to hear our team provided a great experience. Have a great day! This response is provided on behalf of Ochsner Health.
Source: Google
My experience with the entire staff of Same Day Surgery was exemplary. I definitely recommend them!
Our Response:
Our team is always ready to provide excellent service, and compassionate care. They will appreciate your kind words. We wish you all the best! This response is provided on behalf of Ochsner Health.
Source: Google
The care I received was really great. I would recommend the Same Day Surgery to anyone that needs it.
Our Response:
Hello, thanks for taking the time to leave us feedback! We’re glad to hear our team provided a great experience. Have a great day! This response is provided on behalf of Ochsner Health.
Source: Google
I was treated very well; I had an angiogram and all the nurses were very good ; and they explained everything that they were doing ; Courtney was very efficient and Dr Mark Alexander did the procedure and was very well done . I was pleased.
Our Response:
Thank you for telling us about our wonderful team! They work tirelessly to ensure that every patient receives the best quality of care. They will love to hear about your kind words! We wish you all the best! This response is provided on behalf of Ochsner Health.
Source: Google
Nice hospital. If you are driving yourself take the River Road side as Paul Mallard St is under major road work.
Our Response:
So glad to hear that you had a positive experience with us! Thank you for taking the time to leave us this review. This response is provided on behalf of Ochsner Health.
Source: Google
I was there since Monday and the kindness shown to me by the entire staff that I encountered was unparalleled. I am truly grateful to these people.
Our Response:
It's good to hear about your positive experience with us. We work hard to make sure our patients receive the best quality of care. Thank you for choosing us! This response is provided on behalf of Ochsner Health.
Source: Google
Excellent clinical and administrative staff. Professional, caring and supportive. Therapeutic and thorough every step of my care.
Our Response:
Our team is always ready to provide excellent service, and compassionate care. They will appreciate your kind words. We wish you all the best! This response is provided on behalf of Ochsner Health.
Source: Google
Did not really seemed to be concerned why I was there. Not once did anyone ask what medications I was on. Won't be going back to this hospital.
Our Response:
On behalf of Ochsner Health, thank you for sharing your experience with us. We always strive to provide the best possible care for our patients. We're sorry that this wasn't the case during your last visit. If you'd like to share any more feedback, please reach out to us at feedback@ochsner.org, including your name and contact information. Thank you.
Source: Google
Nurse Practitioner Danielle Knight is amazing! She’s very compassionate and caring.
Our Response:
We appreciate your kind words. Compassion and empathy are the cornerstones of our patient-client relationships. Thank you for the kind review. This response is provided on behalf of Ochsner Health.
Source: Google
Brought in by ambulance from 18-wheeler accident and was impressed at how fast the team worked to assess my needs and comfort Than you ER and Radiology
Our Response:
It's good to hear about your positive experience with us. We work hard to make sure our patients receive the best quality of care. Thank you for choosing us! This response is provided on behalf of Ochsner Health.
Source: Google
I was treating with the upmost care by the doctor and the staff on my visit to the emergency room
Our Response:
On behalf of Ochsner Health, thank you for your great feedback! We're delighted to hear about our staff's quality care. We'll make sure that they hear your kind words and we wish you all the best!
Source: Google
The hospital & staff are great ! ER - not so much !
Our Response:
Thank you for your great feedback! We're delighted to hear about our staff's quality care. We'll make sure that they hear your kind words and we wish you all the best!
Source: Google
Ochsner in St. Charles Parish is the best facility I have been to. The staff from the moment I walked in the doors until the moment I left after my procedure were amazing. I read great reviews about Dr. Braddy and they were not wrong. Everyone who was part of my procedure made me comfortable and feel safe. I can not thank everyone there enough!!!
Our Response:
It's good to hear about your positive experience with us. We work hard to make sure our patients receive the best quality of care. Thank you for choosing us!
Source: Google
It was awesome and fun
Our Response:
It's so good to see that you had a positive experience with us. We work hard to make sure our patients receive the best quality of care. Thank you!
Source: Google
I was seriously ill when I arrived in the Emergency room, staff lifted from our car and began treatment immediately. The care was attentive to me, the staff, Dr nurses techs nuclear medicine were enormously skilled and exceptionally kind. I can rest easy knowing that a top notch team awaits any medical issues I have. Thank yall so much.
Our Response:
We're all about great people and exceptional service. We will let our team know about your wonderful feedback. We appreciate the review and we hope you continue to heal and get back to what you love.
Source: Google
The doctor here lanced my abscess and left the room without cleaning the drainage and blood off of me. Didn't even put a bandage over it. Thanks to the nurse's I was cleaned and bandaged.
Our Response:
On behalf of Ochsner Health, thank you for sharing your experience with us. We always strive to provide the best possible care for our patients. We're sorry that this wasn't the case during your last visit. If you'd like to share any more feedback, please reach out to us at feedback@ochsner.org, including your name and contact information. Thank you.
Source: Google
Best experience I have ever had I an emergency room visit took me right away and very friendly and helpful Would recommend this emergency room to everyone
Our Response:
Thank you for your kind words. Our staff's knowledge, compassion, and expertise are what make us a trusted healthcare provider. Have a great day!
Source: Google
After going services were good drs appts on time
Our Response:
Thank you for your review. We always aim to provide efficient and quality care for our patients. We wish you all the best!
Source: Google
Went to the ER at 11:45pm on a Friday after waiting in the Kenner ER for 4.5 hours with no doctor (during which I both threw up and passed out). I knew I needed fluids to combat a kidney infection, and I knew we were only about 15 minutes away. We called ahead, my husband drove me from Kenner, and we were back in a treatment room with an IV going within 5 minutes of walking in the door. The staff were wonderful checking on me, got me the fluids I needed and some anti nausea meds, and then got us out as quickly as possible. Best ER experience I have ever had.
Our Response:
Thank you for your great feedback! We're delighted to hear about our staff's quality care. We'll make sure that they hear your kind words and we wish you all the best!
Source: Google